Refund & Cancellation Policy

This page explains how billing, cancellation, and refunds work for the plans described on the Pricing page. It's meant to be plain and specific, not buried in legal language.

1. One-time purchase (single play)

A one-time purchase adds one play to your account immediately after payment. Because the play is granted instantly, one-time purchases are non-refundable once the play has been used. If a payment succeeded but the play never appeared in your account due to a technical error on our side, email support@showyourluv.com and we'll fix it or refund you — whichever you'd prefer.

2. Monthly subscriptions (100 plays / Unlimited)

Subscriptions bill automatically at the start of each billing period and grant that period's plays right away. You can cancel at any time:

• Cancelling stops future renewals — you keep access and your remaining plays for the rest of the period you've already paid for.
• We don't provide prorated refunds for the unused portion of a billing period you've already started, except where required by law in your region.
• If you're charged for a renewal by mistake — for example, you meant to cancel before the renewal date and something went wrong — contact us within 7 days of the charge and we'll make it right.

3. How to cancel

There isn't a self-serve "cancel" button in the dashboard yet — for now, email support@showyourluv.com from the address on your account and we'll cancel your subscription right away, effective at the end of your current billing period. We're planning to add a self-serve cancellation option in the account dashboard.

4. Refund requests

Outside of the situations above (a technical error, or a mistaken renewal charge reported promptly), refunds are considered on a case-by-case basis. Email support@showyourluv.com with your account email and what happened — we read every message ourselves and try to respond quickly.

5. Chargebacks

If you have a billing issue, please contact us first — we can usually resolve it faster than a card dispute, and a chargeback without contacting us first may result in your account being suspended while the dispute is investigated.

6. Contact us

Billing questions, cancellations, or refund requests: support@showyourluv.com